FAQs

Class Packs & Booking

  1. Create an account with us directly via our website, not through MindBody.
  2. Payment is required before booking. *Please ensure you note the validity period of the Class Pack before you make your purchase! Class passes are activated from the day of purchase. Select the pass of your choice via our PRICING page and pay via:
    • [Preferred mode] PayNow to UEN 201812507M Refindery Fitness Pte. Ltd. (please drop us a note to look out for it)
    • Online credit card purchase via our website PRICING page
  3. Give us up to 1 biz day to credit the classes into your account. You will receive your receipt via e-mail, after which you may book your class directly via our SCHEDULE & BOOKING page or in your MindBody app.

We consider purchase to imply agreement with our studio policies. Please do review the PACK VALIDITY & EXTENSION below to ensure you are aligned with it before committing to a purchase.

 
 

ALL our packs carry a validity period of 14, 30, 90 or 180 days depending on the one you’ve chosen. Please check before purchase! Expiry dates are strictly enforced. 

For all class packs excluding Reward Savers, you may carry forward the remaining session(s) to your new pack by purchasing a new pack BEFORE your existing one expires.

Reward Savers are strictly non-extendable as they are priced at a special rate.

All Welcome packs — Group or Private — are meant for first-time clients to our studio. These offers are priced at a ONE-OFF special rate. You may only choose one Welcome Offer from the Group Class and Private Appointment Section. 

Eg., if you purchase the Welcome 1 Group Class, you may no longer purchase the Welcome 5 Group Classes. However, you are still entitled to enjoy a Welcome 1 Private Solo. 

No, all class packs are for individual use and may not be shared. Class packs will be immediately forfeited and membership cancelled permanently should we observe the sharing of passes. Please help us not to have to do this.

When you book, please note if you are booking a confirmed spot or if it says ‘WAITLIST ONLY’.

If you opt to go on waitlist, a spot will be released to you (based on order of waitlist) should any client cancel their booking. Your status will be changed to ‘Waitlist Confirmed’ and you will receive an email/SMS notification if you have signed up for such notification (so please do!). Please monitor your email/SMS so you are ready for class if the slot is opened to you. 

Wear close-fitting, comfortable clothing that allows for both movement and for our instructors to check body alignment.
– Reformer: Reformer classes require socks to be worn for hygiene purposes.
– Aerial: To avoid abrasions, Aerial students should wear sleeved tops. Please wear tights/leggings for modesty in inversions. All jewellery and watches must be removed before class to prevent injury and damage to the hammock.

Drink sufficient water and eat at least three hours before class.
If you have any injuries or medical conditions, it is critical that you inform the instructor before class so they may determine your suitability for the class or make modifications to the exercise for your safety.

Please bring your own water bottle (cups are not provided) and a small towel if you wish. We provide a water dispenser. You may also bring your own mat for added hygiene.

We intentionally keep our classes sizes small, around 10pax, so our instructors can give you sufficient attention. *With current mandated Safe Management Measures, our class sizes are further reduced. 

If needed, please cancel early (at least 6 hours before class start time) to avoid the late cancellation penalty, as well as to allow a waitlisted client the opportunity to attend class. We appreciate our Refindery community to be supportive of each other by extending this courtesy.

Studio Policies

Any cancellation done within 6 hours from the start of the class is considered a late cancellation and the class will be counted and charged as taken.

At Refindery Fitness, we intentionally keep our class sizes small so our instructors can give you sufficient attention. With the current Safe Management Measures, class sizes are further reduced. Thus if you cancel late, that’s a spot that could’ve gone to someone else. 

We know things happen, but we ask for your understanding and support to cancel your space at least 6 hours before class start time. We thank you in advance for the respect you show to our instructors and fellow clients.  

No-shows are considered as class taken and will be charged to you as such. 

We intentionally keep our class sizes small so our instructors can give you sufficient attention. With the current Safe Management Measures, class sizes are further reduced. Thus if you do not turn up for class, that’s a spot that could’ve gone to someone else. 

We know things happen, but we ask for your understanding and support to cancel your space at least 6 hours before class start time. We thank you in advance for the respect you show to our instructors and fellow clients. 

To create the best class experience for our community and yourself, we ask that you are ready and on your mat 5 minutes before class begins. We understand things happen and we do our best to balance community experience with individual situations. Please note the lateness policy below that we enforce:

On time – EXCELLENT! Thank you for being disciplined and also respectful to our instructors and fellow clients.

>0 to <5 minutes late – Please be punctual in future.

5 to <10 minutes late – Tough love begins. $2 fine imposed for you to join class.

10 minutes or more late – You will NOT be allowed to join class. Aside from preventing class disruption, we want to avoid injury to you as warm-up would be over by then.

 

Aside from our abovementioned policies:

  • We love practising mindfulness. Please be mindful and speak softly and move quietly when classes are in session.
  • Please ensure your electronic devices are turned to silent mode once you enter the studio. Classes may not be recorded without the instructor’s permission.
  • For best hygiene, please do not step on other clients’ mats when you walk into class. 
  • Please make good effort in santising your mat (sanitiser provided by studio) after use, so the next client will enjoy a clean mat as you have.

We invest our best efforts into providing a safe and supportive environment for our beloved community. We request that all who enter display respect and kindness to others.

We reserve the right to immediately deny or cancel the membership of any who shows disrespectful or abusive behaviour towards our studio, staff and clients. 

Helpful information

 

Parking: There is open-air parking right at The Herencia. Do note that it can get quite crowded on weekdays, so please provide ample time to get a parking space. There is also parking available along the streets outside, as well as in nearby buildings such as Robertson Walk and UE Square.

Changing Room: We have a changing room, but no shower facilities.

Health Advisory: Clients with any medical conditions should get their doctors’ sign-off before participating in classes. If your doctor has given the nod, please ensure you inform the instructor before class starts as some exercises might need to be modified for your safety.

Covid-19 Restrictions Updates

Dear Refindery Family,

Happy news!! Following the revised Safe Management Measures, we have added more classes to our schedule, including Aerial! Please book early to secure your spot as we’re still operating on small class sizes.

IMPORTANTLY, KINDLY NOTE BELOW TO ATTEND CLASS WITH US.

1) IN LINE WITH GOVERNMENT MANDATE, you must produce Trace Together verification to our instructors showing one of the following statuses: (a) Proof of full vaccination, (b) Recovery from Covid-19, or (c) A valid negative Covid-19 test within 24 hours of your class ending time.

2) Please ensure you check in and out accordingly.
3) Masks are optional during class. They are required immediately before and after class.
4) Please respect the social distance measures set up in the studio and do not mingle.
5) For the time-being, we regret we aren’t able to accept children 12 years & below into group classes.

For inquiries, email hello@refinderyfitness.com or WhatsApp 8121-3245.
See you soon!